Subject: French Language Test - Henna Sonatun
From: Henna Sonatun <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 06:28:50 -0400

| | Foreign Language Screening Test

Name | Henna Sonatun
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I would tell the client:
« Kindly excuse us for the delay sir. I will look into it and your pizza will reach you as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am from Mauritius, and the second daughter of my family. Personally, I am very open minded and have the capacity to deal with people.I have been a keen student, always ready to learn. I am currently pursuing my bachelors degree in commerce. I have worked in a telecommunication service company in my country for 6 months before coming to india to do my bachelors. I came to India upon receiving a scholarship from the Indian Government.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Répondre aux doléances du client dans le plus bref délai possible, être toujours à l’écoute du client et rendre un service qui satisfait le client sont les points qui distinguent un très bon service client.
Le client doit toujours passer en premier. Dans un très bon service client, l’on doit avoir une attitude serviable et professionnelle.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis une personne aimable et serviable qui aime aider les autres.
J’ai la capacité de travailler en équipe.
Je peux travailler sous pression et toujours garder mon calme.
J’ai les aptitudes nécessaires pour travailler sur un ordinateur et répondre aux doléances du client.
J’apprends vite et je suis toujours enthousiaste d’apprendre et de découvrir de nouvelles choses.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | J’ai visité en décembre 2018 la capitale de Himachal Pradesh, Shimla. C’est un endroit très calme et paisible loin de la ville polluée de Delhi. Il négeait et donc il faisait très froid mais malgré cela, Shimla reste un endroit magnifique et calme. La ville offre plusieurs activités aux touristes telles que le ski, le rafting ou le snow boarding entres autres. Les hôtels offrent un service de qualité. Il y a aussi un très grand marché dans la ville où l’on peut trouver de tout. Shimla est un endroit à absolument visiter si l’on vient en Inde.

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