Subject: Re: LSM Joining Case Test - Swati Rani
From: Swati Rani <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 06:10:00 -0400

| | LSM Joining Case Test

Name | Swati Rani
E-mail | [email-masked]
Phone Number | (+91) 8527237779
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because now days customers prefer to receive downloding E- tickets for event online & that is the fastest way of getting the tickets without any need of paper. And will also provide assurance to customer that E-tickets will work they don't need to carry the print of the tickets with them.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just provide assitance to customer as per their need & resolving the query & providing the solution. Great customer service is all about going extra mile to help the customer & providing the solution. Now days customer is God in any field we go so we all should work on this moto - treat the customer as they want to be treated. Listening, Acknowledgement, Understanding, Validating, are the main keys of Great customer service.

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