Subject: Japanese Language Test - Aliza Ahmed
From: Aliza Ahmed <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 24 May 2019 04:38:50 -0400

| | Foreign Language Screening Test

Name | Aliza Ahmed
Whats your first language | Japanese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Dear customer please accept my apologies for the inconvenience,
I just checked your order details and the delivery boy is already leave but now I found a mistake in your delivery address details. We captured the wrong the address that's why your order is late.
But please don't worry sir. Your order Will be reached in 15 minutes.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I completed my graduation from Delhi university in 2017 in B.com Hons, I have done 3 years course of Japanese language from mosai institute of Japanese language and I'm also JLPT N3 certified.

At the same year December 2017, I start working in echosoft infocom Pvt ltd as a sales executive and in just few months I got promoted as a Team leader - Quality Analyst all because of my good performance and I was the success full and proud team leader.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

GoodCS　のばいは- お客さまの問題だけを解決することです。

GreatCS　のばいは- お客さまたちの問題だけを解決じゃなくてけど将来にまた私達の会社だけで買い物しますのようなサービスをあげることです。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. 私に同じような経験があります。
2. 私は問題などを簡単に解決することができます。
3. 私はまじめとか熱心な女の人です。
4. 新しいこともはやめに習うことができま。す

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 去年、私は友達とマナリに行きました。その都市はとてもきれいと静かです。その時snowとか雨も降りました。そして色々のところでも行った。買い物もした。色々の服、食べ物、みて本当にうれしいでした。その日は私の命のいちばん良い日です。

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