Subject: Italian Language Test - Simon Bigarelli
From: Simon Bigarelli <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 May 2019 13:59:00 -0400

| | Foreign Language Screening Test

Name | Simon Bigarelli
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Hi again. I am so sorry. I have to apologise cause I erroneously put the wrong address so please can I ask you again your address and I will delivery to you again your order.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I collected my bachelor degree in law. I work as an assistant teacher. I teaching Italian and English
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Sicuramente posso osservare che un ottimo servizio clienti va oltre alla praticità delle risposte e ai contenuti che devono essere centrati e corretti ma offre empatia e pefessionalita

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Sono un gran lavoratore
Adoro aiutare le persone
Mi piace parlare più lingue straniere
Ho molta facilità di linguaggio
Adoro comunicare

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Ho girato il mondo e mi manca soltanto l'Asia da visitare. Al momento mi trovo in Galles ma ho viaggiato in Brasile, sud África, Madeira ecc ecc

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