Subject: Re: LSM Joining Case Test - Rupin Sharma
From: Rupin Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 May 2019 05:32:41 -0400

| | LSM Joining Case Test

Name | Rupin Sharma
E-mail | [email-masked]
Phone Number | (91) 9319666804
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me 4th  blurb is correct because In this case Agent inform the exact status of order. Agent is ensuring to guest that we will try our best to complete order as soon as possible. Agent is not doing any fake promise. Agent has already taken the proper details from customer regarding hotel details.   It is our duty to provide customer satisfaction by any how. Taking the additionl details from customer regarding address will help out to  go through smooth process of delivery.  However customer is going to travel prior to event date I think Agent should ask for new dates of arrival on perticular address.  Agent ensure to customer that he can easily get product at his\her new address which is of Hotel, Even though Agent has given the option to customer  that some other concern person can receive the product on behalf of customer If they want. In my point of view Agent has given the proper resolution to customer query.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The basic difference between good and great customer service is that good customer service only resolve the query of customer but great customer customer service satisfy the customer by resolving their query. On each and every case customer satisfaction is must  for customer service.

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