Subject: Re: LSM Joining Case Test - Vikas Grover
From: Vikas Grover <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 23 May 2019 05:12:20 -0400

| | LSM Joining Case Test

Name | Vikas Grover
E-mail | [email-masked]
Phone Number | (+91) 7988681344
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As customer wants to know the status of her tickets.
i will apologize to the customer, as the tickets has not been issued yet. I will also ask for the permission to look into the matter so that exact information can be given . As all the information  is given in the blurb 2 :-
You should expect to receive your tickets, including e-tickets, in the week leading up to the event as event organisers typically issue tickets very close to the event date, very often the week of the event. If you have purchased Instant Download e-tickets, they will be available to print almost immediately. Moreover, you can also track the status of your order under the Purchases section. would like to tell you, as you will be travelling in two days, we can send the tickets to your travelling/hotel address
Address confirmed:
phone no confirmed:

I hope this answers your question and you have a great time at Lady Gaga!
call closing.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is a small difference in good and great customer service, as a executive if i only think about customer satisfaction or solving their queries it will gives impression of good customer service where as, if i will go an extra mile for my customer or add extra delight to it. it will show great customer service. for an example
customer wants to make a payment for her credit card, details confirmed , payment confirmed with in 2 mins (good customer service).
customer wants to make payment for the same, details confirmed , waived off the processing fee for the customer. payment confirmed (great customer service).

example :- customer sent a e-mail regarding a issue. if we reply within 24 hrs ,as the TAT is 24 hrs, it will be a good customer service, where as if we reply with in the first hour to make customers our first priority will be a great customer service.

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