Subject: Re: LSM Joining Case Test - Shubham choudhary
From: Shubham choudhary <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 22 May 2019 05:24:25 -0400

| | LSM Joining Case Test

Name | Shubham choudhary
E-mail | [email-masked]
Phone Number | (91) 9870216528
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

According to me the customer asked three diffrent questions.

A- He did not receive the ticket yet for lady Gaga event.
B- The Event willl take place in a week , But he is travelling in two days.
C- He asked that if the ticket can be delivered to the hotel address.

Customer Situtation is "Worried".

The agent handled the customer very well, he asked the relevant question .

Firstly, He informed the customer that he will be receiving the ticket in this week.

Secondly, He confirmed the address of customer and reduced the effort of man power by confirming and saying that ticket will be delivered in this week on your address.

I would like to add few things that can make this ia a great customer service.

First , The Agent should Greet the customer and give some Empathy statement.

Also, Agent can add the Link - http://www.viagogo.com/Help/76  i order to that customer can add their useful information under the portal also can track the shipment under his/her "Purchases".

So, I would like to add this blurb as it talks all the aspects of custoner.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Being a good customer sevice is , Offer yourself to assist the customer what he /she needs.

Being a Great customer service is not only focus on what customer need, But also provide extra little details which are helpful for the customer.

| |

You can edit this submission and view all your submissions easily.