Subject: Japanese Language Test - Harsh Thakur
From: Harsh Thakur <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 22 May 2019 01:35:20 -0400

| | Foreign Language Screening Test

Name | Harsh Thakur
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly, I am feeling extremely sorry for your delay in delivery. Sir there is a technical issue, due to which we are unable to find our delivery boy's current location. As a service provider, we are ensuring you that your order will reach to your home as soon as possible. For your convenience we are contacting another delivery boy so that you will get your order as soon as it is in our hand. Otherwise we shall be ready to refund your money. Your wish is our command. For any other problem regarding the delivery, you may call us once again. Thank you.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Harsh and I have completed my 12 grade in japan.I have lived in japanese style hostel
with japanese and many foreign country students. While studing all academic subjects i have learned japanese and acheived JLPT N2 level.Other than studies i have learned japanese tea ceremony called as SADOU ,japanese calligraphy SYODOU etc,.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 良いカスタムーサービスではお客様が満足するだけだと思います、でも素晴らしいカスタムーサービスではお客様幸せになってお客様が常連になると思います。

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1。お客様の尊敬する事、
2。お客様の要求をを理解する事、
3。お客様の問題を落ち着いて聞くと答える事、
4。自分の責任を分かる事と
5。お客様にちゃんと挨拶をする事だと思います。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 私は二年間前に日本へ行きました。行ったのは高校生としてでした。その学校は日本で静岡県の浜松市にあります。その学校では奨学生として勉強しました。浜松市は自然が多く山や畑がたくさんあります。静岡県では世界に人気である富士山があります。母校からもそれを見える事ができました。その二年間に食べた料理の中に一番美味しかったのは餃子だと思います。学校では一回国内研修に行きました。行った所は京都と奈良でした。その時に金閣寺、東大寺、伏見稲荷、清水寺、三十三間堂などな所にも見学をしました。学校ではたくさんのボランティア活動や国際交流会に参加をしました。母国へ帰る前に浜松市長に挨拶をしに行きました。市長さんはとても優しくて私プレゼントをあげました。私が日本で学んだ大事な事は自分がもらった仕事や責任をちゃんとする事と守る事です。

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