Subject: Re: LSM Joining Case Test - mohammed sarfarzuddin
From: mohammed sarfarzuddin <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 21 May 2019 03:57:26 -0400

| | LSM Joining Case Test

Name | mohammed sarfarzuddin
E-mail | [email-masked]
Phone Number | (91) 9354391436
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | the solution was given in a precise form and that too in the email the address was confirmed so that tickets can be deleivered at correct address as customer was looking if he can get tickets at his hotel address
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer service is when u provide solution to customer by understanding the customer's issue or queries. great customer service is when we go to an extra mile to make customer feel happy and satisfied with the product which is avaling from us.and one most imprtant thing that is .- its not necessary always for executive to be handy  with the resloution for customer queries . what matters is that how he  is serving the customer. The way of speaking or communicating plays a huge role in satisfying the customer even if cx is not getting any instant resolution....and taht is called great customer service.

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