Subject: Re: LSM Joining Case Test - Gurpreet Singh
From: Gurpreet Singh <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 20 May 2019 03:55:07 -0400

| | LSM Joining Case Test

Name | Gurpreet Singh
E-mail | [email-masked]
Phone Number | (+91) 8750447994
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

In the first blurb, the customers issue has been addressed with the confirmation which is what the customer is expecting. Assurance and empathy is also there so that the customer does not feel unhappy. The reason for the delaying in the ticket is also been metioned with the proper assurance. In the blurb the customer address has also been confirmned, so that if there is any changes in the address the customer can confirm the same. Lastly the closure is also met with the expectations by with wishing the customer a great time in the event.

Lastly we can also add if the customer has any further related issue and want to contact, feel free to contact us anytime they want we would love to assist you.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer service is doing job and meeting the customers expectations.

The great customer service is going above and beyond the customers expectation by helping the customer in postively attitude. Help the customer in a friendly manner that feels him/her that the agent want to help their issue with the satisfying result. Great customer service makes the one time customer in to a life long customer.

| |

You can edit this submission and view all your submissions easily.