Subject: Re: LSM Joining Case Test - Ritesh Kumar
From: Ritesh Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 17 May 2019 03:44:43 -0400

| | LSM Joining Case Test

Name | Ritesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9873582341
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected Blurd 2 as it clearly explains about the delivery of Tickets for Lady Gaga.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When we provide good customer service it satisfy the customer while when the customer gets great customer services he or she gets delighted.
Although good customer services may make customer happy but great customer services adds more benefits like better reviews & referals.
Good customer services is generally limited to first Call resoultion but in order to make it great customer service we do follow up & keep customer in loop keeping best time to call in mind so that at the end when the issue is foxed the customer gets delightful experience..

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