Subject: Re: LSM Joining Case Test - Aruna Dutta
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Thu, 16 May 2019 07:05:55 +0000

Hi ,

Its a 'Yes' for this candidate

Kind regards,
Viraat
________________________________
From: Aruna Dutta <[email-masked]>
Sent: 16 May 2019 12:17
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Re: LSM Joining Case Test - Aruna Dutta

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Aruna Dutta
E-mail  [email-masked]
Phone Number    (91) 9711989995
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    the first blurb is very possitive and customer centric,  it answers the query very clearly. We are also proactively confirming the address for safety and assurity.

I would like to add a few points as mentioned below-:

* We shall inform him that in case he wants the delivery to be done at the hotel he is staying, he shall inform the hotel staff to collect the tickets in his behalf in his absence.

* We shall also ask him for the hotel address.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is when you represent a company to resolve a query and a great customer representive will take a ownership to resolve the issue and  along with the company he/she shall leave a individual mark.

You can edit this submission<https://www.jotform.com/edit/4337984392521701576?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.