Subject: Re: LSM Joining Case Test - sourabh chadar
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Asfaque Ahmad <[email-masked]>
Date: Wed, 15 May 2019 11:59:59 +0000

Hi ,

Its a 'No' for this candidate

Kind regards,
Viraat
________________________________
From: sourabh chadar <[email-masked]>
Sent: 15 May 2019 17:19
To: Saurabh Dadu; Deeksha Dadu; [email-masked]; Virat Joshi; [email-masked]; [email-masked]
Subject: Re: LSM Joining Case Test - sourabh chadar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    sourabh chadar
E-mail  [email-masked]
Phone Number    (+91) 7987554038
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The first blurb follow the empathy and sympathy towards the customer.
Customer is tired about the bookings and he need the resolution and assurance.
The first blurb is all about, they asked about the mandatory information of the account and provides the valuable information as customer required.
The customer was expected about the positive resolution with appropriate information about the ticket bookings and all the stuff.
Blurb is able to provide the information.

The blurb was apporpriate as an ideal email.
We should ask about the security information to navigate the account and provide the correct information which customer required.

Although, I would suggest that they may provide the website information of the travel side and account operating that was very helpful to the customer.
As customer was tired about the booking process so we require some more sympathy. Example: We understand that you have facing an issue regarding the booking issue. I sincerly apologise for the concern.

We may also provide the expected delivery time.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Here are the difference between good and great customer service:

If we are providing the full information which customer want but if we add the additionoal informartion about the product so that will comes under in great customer service.
By that customer will be satisfied about the customer service.

In great customer service include the proper resolution and empathy towards the customer.

We should also provide the information about our forthcoming offers and aware about the security information about the customer account.
A great customer service leads to follw proper ethics andcustomer satisfaction.

If customer raises a concern regarding the company policy, so we have to provide the information very scenic and astonishing way. Which will lead to great customer service.

Great customer service required a proper information about the query, greetings, probing, correct resolution and satisfaction of a customer.
This will lead to great customer service and growth of the company.

In one concern customer is asking about the delivery issues and asking for a refund, but as per the policy we are unable to provide the refund.
For that we have to inform the customer about the policy in a very polite way.
The all things are under about the great customer service.

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