Subject: Spanish Language Test - Valerie Hernandez
From: Valerie Hernandez <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 14 May 2019 15:28:28 -0400

| | Foreign Language Screening Test

Name | Valerie Hernandez
Whats your first language | Spanish
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would apologize immediately and enter the correct address. I would let the customer know what the problem is and I would check in the system or with Pizza Hut where the delivery man is and how long it would take to get to the correct address, and I would let the customer know. Additionally, I would ask Pizza Hut if it is possible to offer a discount or a benefit.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a Master's student in Communication and Digital Media. I work as a content creator and social media manager from home. I also like to write and take pictures, so I work as a freelance journalist for different electronic and printed publications during the weekends.
I currently live in Mexico. I love to travel, read, listen to music and go to the movies.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un buen servicio tiene que ver con que se cumpla un objetivo y ya. Mientras que un excelente servicio tiene que ver más con una respuesta emocional del consumidor. Enfocándose en las diferentes dimensiones del servicio se puede lograr una percepción de calidad por parte del cliente y por lo tanto generar lealtad o al menos asegurar que regresará.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1. Presto atención a los detalles y soy muy organizada.
2. Me adapto muy bien al cambio.
3. Genero empatía con las personas.
4. Soy paciente, tengo buena actitud y disposición para aprender.
5. Me comunico de forma clara y efectiva.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | A couple of years ago, I traveled to the Jaguar’s Jungle in Costa Rica, one the most remote lodges in the world. Is located right on the border of Corcovado National Park and is consider by National Geographic as one of the most biologically intense places on earth. I went there as a volunteer and I thought that I’ll be sipping cocktails in the balcony bar, take the jungle trails to spot wildlife and bathing in the beach, but it was non like that. We had guests arriving all the time with different needs, some of them wanted to go hiking, kayaking or doing different activities every single day. And because the property is a jungle and beach at the same time, you must clean all the time, and be aware of the wildlife entering the rooms, bathrooms and kitchen. Then there’s the food. It was hard to get fresh produce there because they have to arrive by boat. So it was a challenge to cook for guests and the staff with limited resources. But at the end of the day I really enjoyed my staying there. I was able to disconnect (no internet), enjoy the clean air and witness the most beautiful and breathtaking beach sunsets in the world.

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