Subject: Re: German Language Test - Rahul Sisodia
From: Virat Joshi <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Ashfaque Ahmad <[email-masked]>
Date: Tue, 14 May 2019 12:59:10 +0000

Hi  ,

Please ask to re do the test

Kind regards,
Viraat
________________________________
From: Rahul Sisodia <[email-masked]>
Sent: 14 May 2019 18:11
To: Saurabh Dadu; [email-masked]; Virat Joshi; [email-masked]
Subject: German Language Test - Rahul Sisodia

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Rahul Sisodia
Whats your first language       German
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?   First of all i will apologize to the customer and explain him that the address has not been entered correctly. I will assure him that the Delivery boy will be there anytime. After that i will call the Pizza delivery boy and ask him to be at the correct address immediately. Apart from that we can provide some garlic bread or something complimentary to make it up for the customers.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words     Hi, I am Rahul Sisodia, originally i come from Delhi but for than 5 years i am living in Germany. I did my graduation from University Delhi and have learnt German Language from Max Meuller Bhawan New Delhi. I started my career as a German/English Tour guide and used to guide tourists in north India. In 2011 i started working in a five star luxury Hotel in Delhi. After leaving the Hotel i started working with Siemens in Kolkata, where i stayed some 2 years. That was time i thought about doing master and applied in German universities. I got selected in one University and came to Germany in the year 2015 for pursuing MBA. After completing MBA i got the Job opportunity to work with Tour operator and since then i have been working here as a product Manager.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?      I think one should understand the situation from the customer's point of view and it will be how to react. A great customer service is full with empathy.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.        I have been there in the costumer Service for a long long time and know how to understand the need and expectation from customers. With all my experience i am sure that i will be right candidate for this job.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to     I have been traveling for a while and have to Austria, London, Paris, Netherlands, Spain, Iran, Uzbekistan, China, Hungary etc etc. I have been living in Germany for some more than 5 years, but i like the city Isfahan in Iran a lot. the city is full with nice people and because of its historic sights and culture it is one of the favorite cities of mine.