Subject: RE: LSM Joining Case Test - Shankar Manral
From: Brian Sexton <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Virat Joshi <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 14 May 2019 11:08:59 +0000

Hi,

It’s a ‘yes’ for this candidate.

Kind regards,
Brian

From: HR Livesalesman <[email-masked]>
Sent: Tuesday 14 May 2019 11:45
To: Brian Sexton <[email-masked]>
Cc: Virat Joshi <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Fwd: LSM Joining Case Test - Shankar Manral

Hi Brian,
I got another EN test.
Could you evaluate this as well?

Thanks & Regard,

Ashfaque
Human Resources
LiveSalesman
Noida, India
+911204332621 Ex.12
+917042335393

________________________________
From: "Shankar Manral" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, [email-masked]<mailto:[email-masked]>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>, "viraat" <[email-masked]<mailto:[email-masked]>>, "HR Livesalesman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 May, 2019 16:06:59
Subject: Re: LSM Joining Case Test - Shankar Manral

[https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]

LSM Joining Case Test

Name

Shankar Manral

E-mail

[email-masked]<mailto:[email-masked]>

Phone Number

(91+) 9899713757

Which blurb would you select?

Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer was asking for the delivery of the ticket to the hotel address and through this blurb we are providing the link to change the delivery address and informing the customer to contact hotel as well to inform them to expect a delivery so that someone is availabel to sign for customer's delivery.  In this blurb we are also ensuring the customer that the seller sends out the tickets as soon as possible to the new address.
At the end of the blurb we have to add a line stating " I hope this answers your question and you have a great time at Lady Gaga!".

Regards
Shankar Manral

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

As per my understanding good customer service stands where an agent is only providing the information asked by the customer. However in great customer service the agent is trying extra to help the customer and providing additional information along with that required for the customer so that the customer could feel that the additional info is really helpful.

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