Subject: Re: LSM Joining Case Test - Shankar Manral
From: Shankar Manral <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 14 May 2019 06:36:59 -0400

| | LSM Joining Case Test

Name | Shankar Manral
E-mail | [email-masked]
Phone Number | (91+) 9899713757
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer was asking for the delivery of the ticket to the hotel address and through this blurb we are providing the link to change the delivery address and informing the customer to contact hotel as well to inform them to expect a delivery so that someone is availabel to sign for customer's delivery.  In this blurb we are also ensuring the customer that the seller sends out the tickets as soon as possible to the new address.
At the end of the blurb we have to add a line stating " I hope this answers your question and you have a great time at Lady Gaga!".

Regards
Shankar Manral

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per my understanding good customer service stands where an agent is only providing the information asked by the customer. However in great customer service the agent is trying extra to help the customer and providing additional information along with that required for the customer so that the customer could feel that the additional info is really helpful.

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