Subject: Re: LSM Joining Case Test - Ranjeet Kumar
From: Ranjeet Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 14 May 2019 06:32:13 -0400

| | LSM Joining Case Test

Name | Ranjeet Kumar
E-mail | [email-masked]
Phone Number | (91) 8826474512
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Now if I talk about the blurb 3, yes there would be some  additional sentences as well because on that particular blurb there is 3 orgnization invlolved

a)Online platform viagogo
b)The seller
c)The event organizer

There is one sentence where the online platform people talking about mr. john smith and his purchase and they were monitoring there status and some how the seller is unable to complete his order because of the information is incomplete as well as there is no contact number.
Now, the viagogo people called to mr. smith and they confirmed their all details and they updated their contact number too so if again anything goes wrong we can contact him.

The second sentence would be about the event organizer  because in the same blurb the viagogo people are ensuring mr. smith about the timeframe that mean  releasing the tickets probabley its very near the date or only release a certain amount at a time. But in mr smith case the viagogo took priority because he is going to be travel within two days so they spoke with event organizer peoples and they convinced him. And after all conversation the final outcome was they will release his tickets in next 24 hours.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service where the few things important like just answer the query,speak with them only about topics,limited conversaion etc.
Now in great customer service build the repo with customer,satisfy them with your answers and resolve their query as soon as possible.

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