Subject: Re: LSM Joining Case Test - chetan Sharma
From: chetan Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 14 May 2019 02:54:14 -0400

| | LSM Joining Case Test

Name | chetan Sharma
E-mail | [email-masked]
Phone Number | (011) 8750398242
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

See , it is seen that client has already booked the ticke but not received yet and he wants us to deliver his ticket to the hotel .
So , in his response I picked out very first option out of them .for instance :
1- Now its our turn to release ticket on time .\
2- We would greeting him with appropriate words like it is common, I am checking please hold on etc.
3. During this process we will check his details so that we can done on time.
4- After than we can meke assure that do not worry we will send the ticket to your new address after modification on your order.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to my point of view , Good customer service to provide just services and products that we have.
But if we talk about the Great Customer Sevice term then all we need to do is to explore our services and knowledge with excellency.

And other difference is about the "Representation ". It is about ourself .
See concretety,  Marketing of a Brand name , and "let others search by theirselves " these two things starts with Great cutomer services . Yeah that's all.

Thanking you

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