Subject: Japanese Language Test - Richa Bhatia
From: Richa Bhatia <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 13 May 2019 14:21:10 -0400

| | Foreign Language Screening Test

Name | Richa Bhatia
Whats your first language | Japanese
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will apologize to customer for the same and enter the correct address and assure the customer that pizza will be delivered as soon as possible and if possible as per company policies iwill compensate to the customer.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is richa bhatia. I am 22 years old. Currently i am staying in faridabad. I am graduated from indira gandhi open university. I have completed jlpt N3 level. I am pursuing N2 level. Currently i am staying  with my family in faridabad .
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | 「良い」カスタマーサービスを提供することと「素晴らしい」カスタマーサービスを提供することの主な違いは、前者ではおそらく顧客を満足させることがほとんどできませんことでございます。後者の間、それらを満足させ続けるだけではなくそれらを忠実に保つこともします

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

私は日本語が上手でございます
私は熱心な学習者でございます
勤勉でございます
厳守でございます
私は良いリスナーでございます

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | 一度私はマナリに旅行しましたとても美しい丘の駅ででごあざいます山々はそこに魅惑的に見えます 天気がきれいでしたすべての旅行はきれいでした私はとても楽しかったよろしくお願いします

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