Subject: French Language Test - RAJAN BHALLA RAJAN BHALLA
From: RAJAN BHALLA RAJAN BHALLA <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 13 May 2019 09:32:13 -0400

| | Foreign Language Screening Test

Name | RAJAN BHALLA RAJAN BHALLA
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will take the correct address from the client and check with the delivery person who is out to deliver the pizza about his/her location. After admitting the mistake to the client I will try to convince him/her to wait a little longer (another 30 minutes maximum), and, either resend the order at the correct address from the outlet with a 50 percent discount, or ask the delivery person who is already outside with the mistaken adress order to deliver the order at the correct address as soon as possible (depending upon location of the delivery person). Finally I will inform the client regarding the exact time of delivery, apologise for the late delivery in order to ensure that I dont loose the client.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am bilingual in French, English and Hindi and am conversant with 5 other languages. Born and brought up in Delhi, I went to study to Rennes, France after graduation and since then have been studying, researching, working and living in France and in India in diverse and demanding international contexts ranging from business development, public relations, cultural mediation, and language instruction.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service ends with the client acquiring the product and being happy.

Great customer service does not end as the client is left with an everlasting impression of the entire process with a desire for more. The clients should be brimming with smiles during the transaction and when they bid good-bye to you they should be laden with desire to transact regularly in the future.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I have substantial experience in bonding with customers from all over the world and can correctly convince my clients for the required transaction.

Before embarking upon any interaction with a client I thoroughly research about the process involving the product and the customer.

I do not compromise on customer satisfaction as I believe in giving it my best during my interaction with the customer.

My Public relations skills acquired in the past have helped me to achieve the desired objectives as customer satisfaction is dependent upon these skills.

I see the process of interaction between a customer and a customer service job as a single entity.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | In the month of May 2018 I travelled to the city of Ghent in Belgium with a group of 20 people. Although I was visiting this city in the capacity of their Tour leader, I had ample time to discover this marvellous medieval city on my own too. I like to discover new places on foot. When one walks through this city one feels transported to another era. The architecture from the middle-ages remains intact and preserved by the city administration. While entering the castles, the forts & the cathedrals, the museums or even the shops in this city you feel as if you have exited the real world. The canals, the bridges, the riverside, the sunset and the city tour in a horse carriage driven by attired people make you live an experience which is absolutely unforgettable.  Moreover a part of the ancient city does not have any vehicles plying so it makes for a very pleasant discovery when you are walking through this enchanting city. Some of the alleys have not changed since those times and it seems as if you have hit upon a long lost treasure that was kept hidden from the rest of the world. The charm of this city lies in discovering it over a few days, while savouring the local dishes and getting to know the local customs and culture by interacting with the people of Ghent. In a nutshell, it was a delight for all my senses and I will surely visit this city again.

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