Subject: French Language Test - MAYALA NSILULU
From: MAYALA NSILULU <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 11 May 2019 10:38:17 -0400

| | Foreign Language Screening Test

Name | MAYALA NSILULU
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situation, I will start by apologizing to the customer because he didn't receive his order yet, after that will explain the customer that the order was not delivered yet due to some system issue that has been fixed already and finally I will check for offer to give or coupon discount for his next order to make the customer agreed to wait for the next delivery.
in this situation reward is very important because the customer knows that the issue was not from his side, but from the supplier side so to keep the customer with me I will try to give a gift card, coupon or services add-on

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have bachelor degree in B.sc.It from Mahatma Gandhi university, as an IT lover, I have worked for  BPO and KPOs, like senior executive for the french language process (Techvedic Technology) and as a quality analyst at hyper-quality.in total have work for Indian BPO and KPOs for 5 years now. I have learned a lot as a sales executive and as quality analyst, these two skills gives me more confidence and I am proving my services as a freelancer on internet in fiverr and kwork since 2017.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | je définis qu'un service client est bon ou meilleur par leurs services après-vente.Un bon service client tient le client en confiance et satisfait en répondant de manniere prcise aux questions et au preoccupation de ses clients.Un meilleur service client c'est celui qui va au-delà de satisfaire les préoccupations du client dans le but de creer un climat de confiance entre le client et l'entreprise fournisseur des biens et services.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | j'ai passé une grande partie de ma carrière professionnelle comme vendeur , avant de rejoindre la vente en ligne , j'ai travaillé dans 3 départements de vente different ( les locations des vacances, services d'assistance technique en ligne et enfin dans la têlêcomunication) j'ai parcouru toute l'échelle de la vente en ligne .Mon dernier role d' analyst de qualité m'a appris la spscycology du client et comment faire pour toujours atteindre la satisfaction du client .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

Je vais vous parler de ma récente visite à Matadi, Matadi est une ville portuaire de la RDC, mes parents y sont nees et être dans cette ville me donne toujours un sentiment de bien-être le climat est doux toute l'année entre 17 et 30 degrés Celsius on y mange très bien , le poisson est la nourriture préférée des matadients .la ville de Matadi est s'étalé sur les deux rives du fleuve congo, à mon avis c'est le meilleur endroit au monde pour la consommation de fruits  frais.
vous y trouverez beaucoup d'espace vert est des parcs d'animaux . la beauté de cette ville me pousse à revenir chaque année pour passê des moments magic.
cette ville pour paraît inconnue mais une fois que vous l'aurez visité vous y reviendrez encore et encore....

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