Subject: French Language Test - Levi Marrion Tchicaya Tchibinda
From: Levi Marrion Tchicaya Tchibinda <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 11 May 2019 03:40:33 -0400

| | Foreign Language Screening Test

Name | Levi Marrion Tchicaya Tchibinda
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

First of all I'll apology to him
Secondly I'll try to earn his trust once again because if I don't do it that means we're gonna lose our customer base.
And for the next time I must be very careful when a client will be requesting me. In this case once one allows me to do again then I'll do all my best not to disappointe him one more time. After I'll call him at the time we decide each other to deliver and I guess he will understand me and forget my last mistake

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I'm Levi Marrion from the Republic of the Congo Brazzaville, I'm doing BCA at JB knowledge Park I'm in second year now
I speak two languages which are French my first language and English my second one.
I'm my country I was a small business man,I got a job with some network companies

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service means un bon service client and great customer service means super ou excellent service client

Un bon est ce qui est normal par contre
Un super ou excellent c est ce qui est parfait

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je veux de ce job tout d'abord parceque je me dis ça pourrait m'aider à comprendre un tout petit peu déjà le digital marketing.
Je fais le BCA donc dans mon domaine en trainant beaucoup sur l'ordinateur est un profit pour moi.
Je suis en vacances donc ne rien faire aussi n'est pas cool surtout que je suis un homme .
Donc svp accorder moi ce boulot vous ne serez pas deçu de moi.
Je vous remercie

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

J'ai été à Kinshasa la capirale de la Republique Democratique du Congo c etait bien le premier jour je fus affayé par le comportement des habitants de cette ville mais avec du temps je m etais habitué
C etait pour une raison d etude apres avoir eu mon diplôme que je cherchais le jour suivant j avais decidé de quitter ce pays pour rentrer chez moi au Congo Brazzaville aussi j aimerai souligner que la nourriture de ce pays au tout debut n'avait pas du goût pour moi mais bien apres j ai commencé à savourer comme un fils du pays
De là je suis rentré chez moi puis voilà c etait pas mal ce voyage

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