Subject: French Language Test - Ebai Besong Ebot
From: Ebai Besong Ebot <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 10 May 2019 07:33:02 -0400

| | Foreign Language Screening Test

Name | Ebai Besong Ebot
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

In this situation, I will start by assuring the customer that his order has been made and that we apologize for the delay he incurred and that was due to a mix up with his address. However, we assure him that he the correct address has been taken down and we will soon receive his order in few moment.
Then we conclude by thanking him for trusting Pizza Hut and for reverting to us and we have taken appropriate actions to ensure that the correct address has been taken down and confirmed before placing the order so that it does not repeats it self  next time.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am called Ebai Besong Ebot, I am born and I live in Cameroon (A French - British colony since 1960). I am a native speaker of French and English language (Fluent in oral, written, listening and reading).
I hold a master's degree and a bachelor's degree. My Master's degree was entirely taught in French language and core modules included; Communication in enterprises, marketing mix and Quality assurances and management. My bachelor's degree was taught in English language.
I have over 8 years of experience working in multicultural professional environment with Chinesse, Indians, Lebanesse, British and Americans. I currently work in a multinational FMCG and Food &Beverage company called Diageo where we have mixed cultural background/nationals, and I have a background knowledge in teaching the French and English language coupled with my training in Medical sciences. My career goal is to secure a teaching role in either the French or English language. Currentl, I am also studying the German language.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

In my language good customer service means "Bon service clientele" whilst great customer service means "Meilleur service clientele".

Bon service clientele means that  the customer service meets customer needs and  requests, but the customer may not be entirely satisfied.

On the other hand, Meilleur service clientele meets customer needs, requests, expectations and the customer is entirely satisfied with the customer service agent and the Quality of the service provided.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Ce  qui me rend apte, qualifier et etre le meilleur candidat pour ce role sont;
- Je suits bilingue et je m'exprimes parfaitement et j'ecris en bon niveau professionel en Anglais et en Francais.
- J'ai une bonne experience professionelle dans de plus de huit ans  dans les milieux multiculturels avec des personnes des different pays comme la Chine, Angleterre, Americain, Indien et Libanais.
- J'ai un bon niveau d'etude (Bac + 6 ) License et Master.
- Je maitrise Microsoft word, excel, office, PowerPoint et publisher.
- J'ai aptitude de faire les judgements et pensees crititiques.
- Je apprend rapidement et je m'adapte rapidement.
- Je suis ouvert d'esprit pour apprendre des nouvelles choses, rencontrer des nouvelles personnes et cultures.
- Je crois en egalitite racialles, ethniques, sexes, nationalite et coleurs.
- Je suis flexible a des heures de travail et je peut faire les heures supplimentaires si le travail me le demande.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Il fut une fois, J'ai voyager pour Buea qui se situe dans la region du  Sud Ouest du Cameroun. C'est aussi la ou  il y a le mont Cameroun, l'un de plus haut Montagne de l'Afrique sud-Sahara. Buea est a plus de 45km de la ville de Douala et le voyage se fait principalement par la voie routiere. A Buea, il existe plus de cinquante villages comme Bokova, Class quarters, Bonduma. Le climat de Buea est frais par rapport de la ville de Douala et les temperatures sont en moyenne entre 18 et 26 degree Celsius. Dans cette meme ville, il existe plusieurs etablissement scolaires comme l'Universite de Buea, Institut Catholique, colleges de technologie, institut panafricain de development et les  ecoles secondaires et primaires. J'aime le ville de Buea parcequ'il est calme, les habitants sont accueillantes et le climat et frais.

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