Subject: Re: LSM Joining Case Test - SIMRAT SODHI
From: SIMRAT SODHI <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 10 May 2019 02:53:31 -0400

| | LSM Joining Case Test

Name | SIMRAT SODHI
E-mail | [email-masked]
Phone Number | (91) 9752922969
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | REASSURANCE TO THE CUSTOMER , FOLLOW-UP TO MAKE SURE CUSTONER GETS THE TICKETS IN TIME AND ADDRESSING THE CUSTOMER'S CONCERN IN THE FIRST PLACE.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | GOOD CS AIMS AT A NON-PERSONAL APPROACH TOWARDS ADDRESSING THE NEEDS OF THE CUSTOMER. GREAT CS ADDRESSES THE CONCERNS BY ADDING A PERSONAL TOUCH AND A HUMAN TOUCH TO THE CUSTOMER AND NOT JUST A ROBOTIC PROCESS FLOW. GOOD CS IS ORIENTED TOWARDS GETTING THE BUSINESS AND ISA VERY TRANSACTIONAL PROCESS. GREAT CS INCLUDES REASSURANCE , EMPATHY AS WELL AS ADDRESSING THE LATENT NEEDS OF THE CUSTOMER THROUGH FURTHER ASSISTANCE. GOOD CS WILL NEVER LEAVE FOOTPRINTS ON THE CUSTOMER'S MIND. GREAT CS WILL ENSURE CUSTOMER RETENTION BY GOING THE EXTRA MILE FOR THE CUSTOMER AND WILL LEAD TO CUSTOMER SATISFACTION.

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