Subject: Arabic Language Test - wiem abayed
From: wiem abayed <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 10 May 2019 02:19:02 -0400

| | Foreign Language Screening Test

Name | wiem abayed
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

-Hello Paul ,thanks for being on hold we appreciate your time and patience .we apologize for the inconvenience caused by our end .As I checked right now we mistyped your address .Your address is :Palm building ,Hope Farm Bangalore .We will offer you the deliver for free today due to the delay caused .
-Alright !Can you please make it fast .
-Yes sure !Thanks for your understanding !Have a great day ahead !

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a good communicator creative and dynamic person . I can easily integrate among a group .
For my education I have my engineering degree .I have received  my education in Tunisia under a French system .I am fluent with three languages :Arabic ,French and English . I have three years of experiences in client field:2 years in sales and 1 year in help desk .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un bon service client consiste à offrir le service au client dans le respect de la qualité requise et dans les délais impartis, mais pour un service clientèle de qualité, c'est offrir un bon service créatif et impressionner les clients par le service .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

Je suis un bon auditeur Cela me fait comprendre les besoins des clients très rapidement
Je suis un bon communicateur.
Je peux gérer différents types de clients et d'humeur.
Je suis un bon membre d'équipe.
Je suis créative.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | J’ai visité plusieurs villes dans l’inde comme :Hampi ,Mysore ,Bangalore ,Srinagar,Mumbai etc ... De même j’ai visité plusieurs pays du monde comme l’Algérie, Malaisie et La Tunisie (ma native) .

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