Subject: Arabic Language Test - wiem abayed
From: wiem abayed <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 10 May 2019 01:39:38 -0400

| | Foreign Language Screening Test

Name | wiem abayed
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

-Hello Paul ,thanks for being on hold .We apologize for the inconvenience caused .As I check right now we mistyped your address.For that your order will be deliver to your exact address :Palm building hope form Bangalore for free due to the delay caused by our end .
-That will be fine!Please make it fast I have a party I need to serve the Pizza for my friends .
-Yes sure !Thanks for your understanding !Have a nice day ahead !

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am a good communicator ,dynamic and creative person.I Can easily integrate among a group .I have received a french education in my country Tunisia .I have my electronics engineering degree and I speak fluently :Arabic,French and English .
for my professional life ,I had two years of experience in sales and one year of experience with languages help Desk .It is my current job :Arabic and french support agent with TCS .

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | A good customer service is to give the client the service needed respecting the quality required  and the time limit .And the great customer service it starts as good customer service  but we need to be creative and make the client impressed by our services .

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

I am a good listener ,that makes me understand the issue of the clientsvery quickly .      I am precise and concise .
I am a good communicator .
I can manage different type and mood of customers .

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Actually I am a traveler .I visited many cities in India as :Hampi ,Mysore ,Srinagar ,Mumbai ,Bangalore ,Coorg .As well as India ,I visited different coutries as Algeria ,Malaysia and Tunisia(my native ) .

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