Subject: French Language Test - Ferdinand Massamba
From: Ferdinand Massamba <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 9 May 2019 14:51:29 -0400

| | Foreign Language Screening Test

Name | Ferdinand Massamba
Whats your first language | French
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I say sorry. I tell him I made a mistake with the address. Assure him that the mistake will be fixed immediately,  and tell him the time it may take to get resolved. And explain him preventative steps to ensure the same mistake doesn't happen again.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a Congo Republic national. I was born on September 19th 1996.I did my 1st grade till my final year in Junior High School at "La Sandrine" a private school in Pointe-Noire,  the economic capital of the Republic of Congo. In 2010, I went to High School where I graduated in 2013 doing two different streams in Science, one a out the French Baccalaureate and the other the Congolese board Baccalaureate. After I graduated from High school,  I went to Accra in Ghana, where spend almost a year doing English as a foreign language. After my time in Ghana had past acquiring a Proficiency in English from C.E.L.P.S. I came in India where I recently acquired a Diploma in Sustainable Business.  While doing my Diploma, I was also working as a Freelance French Translator and Proofreader, the biggest project I've worked to date has been with G.E.C.E India Private Ltd. With them I translated documents related to G.I.S from Burkina Faso.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | La principale difference entre un bon service client et un excellent service client que dans un bon service client,  on ne se contente que de garder nos clients satisfaits pendant qu'avec un excellent service client , non seulement on les garde satisfaits mais on les garde fidèle à nos services.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Tout d'abord,  je considère qu'en tant qu'agent au service à la clientèle,  la langue doit être un acquis.  Et moi je suis très bon en ce qui concerne les langues. Premièrement je suis un natif du Français,  une langue que je parle depuis mon enfance, mais j'ai aussi un niveau en Anglais assez élevé qui me permettrai de facilement convercer avec un natif de la langue de Shakespeare. Je suis une personne très patiente, une qualité vraiment recherche pour ce travail,  au cas où on aura a gérer un client mécontent en quelque sorte ou un client rageux. Et finalement je m'insère facilement dans une équipe et toujours près a reléver les défits sur mon chemin.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | La ville que j'ai eut a voyager depuis mon arrivé ici en Inde a été New Delhi. Une ville totalement differente de celle où je suis, Hyderabad. La vie a Delhi semble plus mouvementée, la ville a de l'ambiance et semble vivre plus  au 21ème siècle comparé à Hyderabad. Les gens làbas sont habitués à voir les ètrangers et n'agissent pas de façon étrange envers ceux-ci. J'y était aller par train,  du coup j'ai eut a découvrir le systéme férré de l'Inde en quelque sorte et de Delhi en particulier. Mon point de vue générale de la ville est qu'elle n'est point ennuyante et qui que de soir peut y aller et passer un très bon temps.

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