Subject: Italian Language Test - Artur Aghajanyan
From: Artur Aghajanyan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 May 2019 14:39:42 -0400

| | Foreign Language Screening Test

Name | Artur Aghajanyan
Whats your first language | Italian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would appologize and accept my mistake, and in order not to make him angry, or loose him or to escape from negative word of mouth i would offer him a free one!

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am specialist in food security and human development, with a background in food safety and environmental economics!
In my recent job i delat with beneficaries and adults by listening to their needs and wants!
I worked in governmental organizations and NGOs, manage a small comittee of 15 individuals, by callong them, inviting, sending emails!

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

I am specialist in food security and human development, with a background in food safety and environmental economics!
In my recent job i delat with beneficaries and adults by listening to their needs and wants!
I worked in governmental organizations and NGOs, manage a small comittee of 15 individuals, by callong them, inviting, sending emails,

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Un buon clienete e quando fa le sue cose senza conciderare di tenere vicino i clienti, ma un ottimo servizio clienti e quando qualcuno tiene a lungo con un'azienda!
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Sono stato quasi in tutti paesi europei, ho viaggiato tanto in caucaso. Sono stato anche in India per un workshop! Non ho viaggiato tanto in asia e continente africano!

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