Subject: Russian Language Test - Artur Aghajanyan
From: Artur Aghajanyan <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 May 2019 14:10:56 -0400

| | Foreign Language Screening Test

Name | Artur Aghajanyan
Whats your first language | Russian
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I would appologise by accepting my mistake and in order not to loose the customer and to escape from negative word of mouth  i would offer hima a free one!

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am specialist in food security and human developement, with a bachground in food safety and environmental and food economics!
I worked with governmental organizations and NGOs. In my previous job in CARITAS i dealt with beneficeries and adults, by listening they need and wants!
I managed also a committe of 15 individuals, by sending and emails, calling to representatives, organizing trainings, meetings!
I am team worker, but can handle things solo too! I like travelling and cooking!

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Good can be just doing your responsibilities without thinking creating future links and roots with customers. To be great you have to make them to be by your side and to buy your product or servise loyally!
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | I am emphatetic, able to listen, understand the needs of front person, accepting my mistakes!
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | I traveled almost all in Europe, i live in Italy, Milan. I am from caucasus and have been in that areas too. I finished my school in Moscow. Have been to New Delhi for 3 months.

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