Subject: Arabic Language Test - Nada Mohamed Tarek
From: Nada Mohamed Tarek <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 May 2019 11:35:10 -0400

| | Foreign Language Screening Test

Name | Nada Mohamed Tarek
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | First of all, I will greet the customer and thank him for calling us, listen to the customer carefully and write down important data, then ask for his permission to put him on hold for less than 60 seconds to check his information and then get back to him, afther checking I will get back thank the client for waiting for me and inform him about the mistake, appologize for being late to deliver his order and start offering him solutions I have like trying to contact our delivery man to give him the right address or make a new order for him, if this cutomer was regular cutomer for us, then may be I will offer him chocolate cake to his order as an apology.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

This is Nada, from Egypt. I graduated from faculty of commerce, business administration department from Alexandria university in my country.
After Graduation I prepared diploma in Human resource and another diploma in accounting. I had done volunteering with Zweil City friends orgnization to support scientific research in Egypt. I've worked as a ventory accountant in cheese company in my home town. And have good experience as customer care representative in xceed company in Egypt so I know how to speak with cutomers, handle all their issue, inform them about our new offers or products and make them satisfied.
In addition to my experience in Egypt I have good experience in India as a guest relation executive in Radisson blu faridabad.
And currently I'm working as Improvement zone Manager in G D Goenka Global school in Hisar, India.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

الفرق بين كونك تقدم خدمة عملاء جيدة أو خدمة عملاء ممتازة / إحترافية
هو أن ممثل خدمة العملاء الجيد يستطيع أن يجعل العميل راضي بالخدمة أو المنتج المقدم له، بينما ممثل خدمة العملاء المحترف يستطيع أن يحصلزعلي ولاء العميل للشركة.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

ما يجعلني أفضل مرشح لهذه الوظيفة هو خبرتي الدراسية و العملية حيث أنني قمت بدراسة إدارة الاعمال في الجامعة و لدي خبرة كممثلة لخدمة العملاء في مصر لمده عام و  7أشهر تعلمت من خلالها كيفية التحدث مع العميل و حل جميع مشاكله و شرح سياسة الشركة له بشكل يجعله راضي و يحافظ علي ولاء العميل للشركة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

في أول زيارة لي بالهند قمت بزيارة مديمة شيملا. كانت أول تجربة لي للسفر لوحدي بالهند .. لقد وددت دائما أنا أزور  إحدي الأماكن ذو الطبيعة الجبلية الخلابة و قد رشحت لي هذه المدينة صديقة لي .
لقد كانت حقا تجربة رائعة اسمتعت بالجو و الطبيعة الجميلة كثيرا و أخذث الكثير من الصور التذكارية كان هذا في العام الماضي .. ولكن حقا أتذكر هذه التجربة جيدا لأنها أول مرة لي في مثل هذا المكان و أتذمر جيدا أنني أخذت الحافلة من مدينة دلهي في الساعة الحادية عشر ليلا .. كنت قلقة حيث ان كنت وحدي ولكن استمتعت بالمغامرة كثيرا

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