Subject: French Language Test - VERGES GILLES WILFRIED AMON
From: VERGES GILLES WILFRIED AMON <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 8 May 2019 02:18:00 -0400

| | Foreign Language Screening Test

Name | VERGES GILLES WILFRIED AMON
Whats your first language | French

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

Tell him that we are in touch with his problem as the delivery we sent couldn't find his address. Also we are sorry for that and please him to accept our apologies for that. Ask  him to give his address again so he will get a coupons for his next order from me. Then
after I will send the exact address to the delivery man and urge him to deliver the pizza quickly. After I will call the customer for ensure him that he will get his pizza in less than 20 min and a discount or coupon will be offered to him.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a person who love to learn new things from many fields and love interact with new people. I a communicator in nature and I like serving others. I left my country and decide to study in India where I studied a BBA. Being an international student in India help me prioritize my objectives and also my time management. I got so many awards during events in College. I was a member of the Student Association which allows me to organize many events for student. Also I made one month internship program in  Hospital.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Un bon service client se definit par la comprehension des desirs et problemes de vos clients. Aussi meme si votre point differe avec celui de votre client vous devez adopter le tien. Cependant le mauvais service client ne peut faire avoir ces qualites. Aussi les clients peuvent avoir differentes attentes cela du aux differences de cultures et traditions. Contrairement au mauvais service client, le bon service client est celui la qui le comprends et accepte cela.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | Je  suis d.origine Ivoirienne ce qui me permettre d'avoir pour langue premiere le francais. Aussi j'ai etudier le marketing et connais son importance and les operations de Business. Il faut ajouter que interagir avec des personnes par telephone ou nouvelles technologies e-mail est une chose qui me va. Enfin je pense que ce job peut m'aider a apprendre et a gagner plus de competences professionnelles. Enfin je suis toujours motiver a faire mon travail tres bien et je le fais tres bien.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Durant le mois de Janvier 2017 nous avions moi et certains amis plannifies de visiter Hyderabad. C'etait ma premiere fois de voyager si loin car Hyderabad est a 8 heures de ma ville actuelle. Alors nous avions fait le voyage en Bus et nous etions plus de 15 personnes ce qui rendait le voyage plus interessant. Nous avions fait exactement 8h dans ce voyage c'etait fatiguant on arrivait meme plus a rester debout. La chose la plus suprenante quand nous sommes arrives etait le froid d'Hyderabad car nous avions pris des vetements de chaud alors qu'il fesait chaud. Hyderabad est une belle ville, nous avions aime visiter hyderabad, ses Malls, ses restaurants et le Charminar qui est fameux dans la region.

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