Subject: Re: LSM Joining Case Test - Harish Kumar
From: Harish Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 7 May 2019 03:12:10 -0400

| | LSM Joining Case Test

Name | Harish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9872990574
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected this blurb, because in this blurb the customer service advisor rasing the confidence of the customer and assisted him  in a very disciplined manner. In this blurb, Advisor guided the customer step by step to make changes in his account and also informed him that how the customer can see his order details. After that, advisor informed the whole process to customer that how will the tickets reach to him. This will make customer saisfy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer sevice is, doing your job and meet customer expectations, whereas Great Customer service is, doing your job and exceed customer expectation. In other words, we can say the good customer service is answering customer queries and satisfy them however great customer service not only satisfy the customer but also keep them loyal.

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