Subject: Re: LSM Joining Case Test - Sanjay Srivastava
From: Sanjay Srivastava <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 6 May 2019 05:06:08 -0400

| | LSM Joining Case Test

Name | Sanjay Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8527440851
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would select this blurb because this blurb answers all the questions of the customer.the customer will be satisfied to know that the tickets would be shipped to his hotel addresses and even he can track the status of tickets by himself...

The given information is appropriate no need to add anything extra ...

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Acoording to me Good and Great customer Service the only difference is that in Good customer service all the queries of the customer is resolved and he is satisfied for what he has contacted us; whereas Great customer service is apart from solving the queries of the customer for what he has contacted us we provide him something extra which makes him more happy....
extra could be anything apart fom his queries related to the subject the custmer called for....

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