Subject: Re: LSM Joining Case Test - Anamika Shrivastava
From: Anamika Shrivastava <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Mon, 6 May 2019 04:32:52 -0400

| | LSM Joining Case Test

Name | Anamika Shrivastava
E-mail | [email-masked]
Phone Number | (+91) 9560232179
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I choosed "Blurb 1" because in that blurb that was the correct email format. Firstly they understood the concern of the customer and also they provided the complete information to the customer about the event and also they assured the customer that we are closely looking into it and also assured the customer that she will be receiving the delivery of the lady gaga's ticket on time and also they re-confirmed the delivery address of the customer so the customer can get the ticket on the correct address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service - Good customer service is like where customer support understand the issue and apologize or regret according to their concern and provide the resolution to the customer who opted the services from them.

Great Customer Service - Great customer service is like where customer support understand the concern or the issue of the customer who opted the service from them and then provide the resolution according to that situation with extra efforts and also provide additional information regarding the services so customer will never face the same issue again and again and also assuring the customer and end of the call or chat ask the feedback about the services or the resolution so organization can improve or better the quality.

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