Subject: Re: LSM Joining Case Test - Jatin Srivastava
From: Jatin Srivastava <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 4 May 2019 06:32:00 -0400

| | LSM Joining Case Test

Name | Jatin Srivastava
E-mail | [email-masked]
Phone Number | (+91) 9456900725
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer raised a concern to get the tickets to new shipping location as the customer would be travelling in two days for the event. We need to get the complete shipping location of the Hotel in which the customer will be staying (like Hotel Name, Address, Country, Zip Code) so that we can get the tickets delivered to the new location which the customer requested.

If the customer is unable to update the shipping location through his/ her account we need to update the shipping location once we receive a response back from the customer with the updated address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer Service is the one where we work according to the service request and resolve the issue whereas Great Customer Service is when we connect with the customer. To provide a great custome service we need to Connect with the customer, Resolve the issue and Make it Easy for the customer. (CRM).

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