Subject: Re: LSM Joining Case Test - Lalit Goswami
From: Lalit Goswami <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Sat, 4 May 2019 03:37:46 -0400

LSM Joining Case
Test

Name

Lalit Goswami

E-mail

[email-masked]

Phone Number

(+91) 9871087038

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

After
carefully reading the above blurbs , i feel that Blurb 1 , 2 ,3 & 5 were
informative. however they lacked in answering the concern of the customer.
Customer will be travelling in next two days and needs tickets to be delivered
at his hotel address , which is taken care in the Blurb 4 and is also provided
with instructions to review or update his order. when we pay attention to
customer's query and deals with a direct approach, in that scenario customer
always feels satisfied with the services.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

There is a very thin line between good and great
customer service , a small gesture of greeting cutomer , asking him about how
his day is going or even connecting with customer's situation makes the
interaction a great experience. however if you are resolving customer query and
making sure his concerns are taken care of , you are doing good. But putting
extra efforts makes it great.

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