Subject: Re: LSM Joining Case Test - Qazi Zubair Ahmad
From: Qazi Zubair Ahmad <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 06:56:22 -0400

| | LSM Joining Case Test

Name | Qazi Zubair Ahmad
E-mail | [email-masked]
Phone Number | (91) 7006324673
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

This Blurb gives the right and accurate answer to the customers questions . as the customer is travelling . we need to ask for the new address where he or she will be staying " hotel address"

1. we can ask for the hotel phone number also in case customers phone is not reachable or off we can connect the hotel phone to get connected to the customer . at the end of the day we need to make oyr customers happy and satisfied .

2. we can also tell the customer to download the ticket online (if there is any online portal) .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good :- giving a positive and stable response to customer queries and help them with the positive result . satisfy the customer and make them happy at the end .

Great :- listen to the customer carefully and let them speak the issue and give them the trust that you can do every best possible thing that can help your customer and make them satisfied and solve the problem within no time . and make them happy so that they always remember you name . and in future they can ask for you only .

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