Subject: Re: LSM Joining Case Test - Deepali Sharma
From: Deepali Sharma <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 06:46:28 -0400

| | LSM Joining Case Test

Name | Deepali Sharma
E-mail | [email-masked]
Phone Number | (+91) 9643942537
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

It is because the agent has mentioned that the tickets has been confirmed by the seller and also assusred that they are communicating with the seller to ensure to deliver the tickets on time.
One thing I would like to add, agent could have confirmed the hotel address to deliver the tickets to the hotel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is answering the customer queries whereas, great customer service is to ensure that the customer does not come with the same query again.
Good customer service is to resolve customer problems but great customer service is to ensure that customer is satisfied with the resolution.
Great customer service is going an extra mile to resolve a query.

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