Subject: Re: LSM Joining Case Test - Sachin Sehgal
From: Sachin Sehgal <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 03:57:13 -0400

| | LSM Joining Case Test

Name | Sachin Sehgal
E-mail | [email-masked]
Phone Number | (011) 9818068456
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 4 satisfies and resolved the questions asked by the Customer.
1. Customer can update the Delivery address i.e.
Hotel address.
2. Tracking order no. is their to track the Tickets in E-mail.
3. Someone has been informed by Customer to receive tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good Customer Service means an agent has addressed and answered all the questions or issues asked by the Customer and resolve the queries raised by the customer.

2. Great Customer Service means an agent has listened carefully the Issues of the customer, shows concern about the issue and provide the correct solution for the problem facing by the customer. Customer Service agent provide the Ticket No. to the Customer so that in future if he /she faces any issues for the related issue, they can provide the Ticket no. so that he has not to explain everything again to a new agent who picked up the phone or Chat.

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