Subject: Re: LSM Joining Case Test - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Fri, 3 May 2019 03:19:25 -0400

| | LSM Joining Case Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 7895563885
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Customer wants the tickets to be delivered at the hotel where he/she will be staying. The customer support is asking the customer to update the address on the website where he/she will be staying and had also given the prior information that someone needs to be present at the address to sign the tickets delivery for you. Customer support also informed the customer that he/she get the email to notify that the ticket have been shipped and the customer support also informed the name of the postal services by which the tickets will be shipped i.e. Track and Traceable postal services.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The major difference between good and great customer service is that the good customer service makes the customer satified but whereas the great customer service make sure that the customer is satisfied and makes the customer loyal to the company. The great customer service actively listen to the customer query and make sure that the query is resolved as quickly as possible. The great customer service make sure that the customer don't have to come again and again for the same query.

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