Subject: 3 star applicant - Naukri.com -Fluent English, Customer Service Associate -international Call Center/bpo -voice- 40K, Team Leader Operations, Ison Bpo, 2 years 0 months, Dehradun, 3.0
From: Md Wasim Haque <[email-masked]>
To: [email-masked]
Date: Thu, 2 May 2019 23:45:56 +0530

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Job Title
Customer Service Associate -international Call Center/bpo -voice- 40K

64 Applicants

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Receiving applies matching 3 star(s) and above Modify Filters

Md Wasim Haque

(3/5)

Monitor and evaluate metrics, identifying required actions necessary to achieve service level and quality targets, maximize first time call resolution, and minimize customer complaints, transfers, and escalation. Monitor calls to ensure positive customer experience and provide direct feedback on observed performance. Identifying Outliers & Conducting regular one on one session to ensure maximum employee satisfaction & productivity. Ensuring team bonding and team interaction as to avoid attrition happening on the grounds of dissatisfaction in the team. MIS reporting as well as optimum utilization of resources & system
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Key Skills Back Office,Backend,Bpo,Bpo Non Voice,Call Center,Customer Care,Customer Handling,Customer Service,Customer Support,Inbound Process,International Bpo,Non Voice,Non Voice Process,Semi Voice,Voice Process,Team Handling,Team Leading

Exp
2 years 0 months

CTC
3.0

Location
Dehradun

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Shortlist

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Current Designation Team Leader Operations
Current Company Ison Bpo
Notice Period 1 Months
Previous Designation Subject Matter Expert

Contact Details
Mobile: 9955996439
Landline: Not Specified

Prefers Gurgaon
Education
Post Graduation Institute Not Mentioned
B.A
Calorx University- Gujarat

Candidate's Answers to Questionnaire | Update Questionnaire

1. | Can you draft emails in English without any grammar mistakes?
YES
2. | Are you a fluent speaker of English language?
YES

Do you find this applicant relevant ? | YES | NO

You can call us at 1800 102 5558 and mail us at  [email-masked]

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