Subject: Re: LSM Joining Case Test - Rohan Sequeira
From: Rohan Sequeira <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 2 May 2019 05:33:37 -0400

| | LSM Joining Case Test

Name | Rohan Sequeira
E-mail | [email-masked]
Phone Number | (+91) 9582600724
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The client had two queriesWhen will they receive the ticket and can it be delivered to the Hotel. Blurb 4 clarifies how can it be delivered to requested location while others are not so specific
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service would be the routine customer service where you only address the customers needs and offer a solution, whereas Great customer service is when you are proactive and offer someting more

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