Subject: Re: LSM Joining Case Test - Sikhla Choudhury
From: Sikhla Choudhury <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Thu, 2 May 2019 02:54:45 -0400

| | LSM Joining Case Test

Name | Sikhla Choudhury
E-mail | [email-masked]
Phone Number | (+91) 7838879497
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Blurb 2 is correct as it answeres all the questions that the customer has asked. The customer asked about, when he/she will receive the tickets for Lady Gaga? In blurb 2, the agent replied to his question by saying he will receive it within the week as event organizers issue tickets very close to the event date. He also informed the customer that if he purchased instant download e-tickets, he can download or print the e-tickets immediately. He also mentioned, how to track the status of the tickets.
As the customer wanted the tickets to be delivered to his hotel, the agent answered to that question as well. He told the customer to mention his departure date and travel address so that they can make sure that the tickets are delivered to the right address. He also asked the customer to mention his phone number so that they can contact him if needed.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means that you have answered all the questions that the customer has asked. If you have resolved customer issue within limited time and he has no further queries. In great customer service, customer should be really happy with the assistance provided by the agent. The agent should be really polite through out the conversation. He should be able to resolve the customer's issue in the first call. It is great customer service if customer doesn't have to contact us again for the same issue. In great customer service, customer appreciates us for solving his issue.

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