Subject: Fwd: French Language Test - Omma Mvila
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Wed, 1 May 2019 23:52:50 -0700 (MST)

Hi Ashwinee, 
Can you evaluate this FR test? 

Thanks & Regard, 

Ashfaque 
Human Resources 
LiveSalesman 
Noida, India 
+911204332621 Ex.12 
+917042335393 

From: "Omma Mvila" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "viraat" <[email-masked]>, "HR Livesalesman" <[email-masked]> 
Sent: Thursday, 2 May, 2019 12:16:12 
Subject: French Language Test - Omma Mvila 

		Foreign Language Screening Test 	Name 	Omma Mvila 
Whats your first language 	French 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will first apologize for that delay and i will say him how we are sorry that happens to a valuable customer like him. 

After that i will explain him that a mistake has been noticed in the communication system inducing a delay of delivery but it is already solved and now the order is on the way to the good address. So he has to expect his order. 

Finally i will apologize again and thank him for his high level of understanding. 

I will call him back after some minutes to inform him about the progression of the order. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I have learnt in different educative systems(Congo, 
France, Senegal, Japon, USA, India) and i have learnt from different fields( automation, computer science, multimedia, communication, languages,...). 
I have worked in oil quarry, transport services, with associations mainly as a trainer or engineer. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	Un bon agent travaillant au departement services-clients est une personne qui trouve des solutions aux problemes des clients mais un agent genial est celui qui en plus d'apporter des solutions, rassure et gagne la confiance de ses superieurs hierarchiques et collaborateurs 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	Ce qui fait de moi le candidat ideal pour ce poste est tout simplement le fait que 
- je m'exprime bien par ecrit et oralement 
- mon accent est celui d'un natif 
- j'aime apprendre de nouvelles choses 
- je possede un bagage technique diversifie 
-j'aime les defis 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	J'ai voyage dans plusieurs mais la ville qui m'a le plus marque est Dakar. 
C'est la capitale du Senegal,pays d'Afrique de l'Ouest. 
Cette ville remplie de vie, est majoritairement musulmane donc abritant de nombreuses mosquees. Elle est le theatre de nombreuses traditions locales mais aussi etrangeres car bon nombre de peuples ont en fait leur terre d'accueil. 
Parmi ces peuples nous avons les libanais, les mauritaniens, les gambiens, les nigerians, les ivoiriens... 
Ce melange n'est que la confirmation du mot 'terranga' voulant dire 'terre d'accueil'. 
Voila ce que je peux dire de la ville cotiere de Dakar.