Subject: Re: LSM Joining Case Test - Ridhi Bhagat
From: Ridhi Bhagat <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 May 2019 06:12:47 -0400

| | LSM Joining Case Test

Name | Ridhi Bhagat
E-mail | [email-masked]
Phone Number | (91) 9871143066
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

As the customer asked to deliver the tickets at his hotel that is why I have selected the blurb 4 because all of the details are clearly mentioned in this blurb. Like the City name and Country name and also the link to update the address.
This will help the representative to get the tickets on time and to the correct address.
We can also ask the customer to recheck all the details which he or she have provided in the link just to make sure the tickets will get deliver to the correct address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Great Customer service means showing the customers that how important he or she is to you and the business. By interacting with him or her in polite and friendly way. Along with the knowledge and proper attitude to handle the customers effectively and efficiently. Deal with all the situations as quicly as possible. If an immidiate result is unavailable,be sure to follow up with the customer just to make them ensure that you are working on it.

Good Customer service is meeting the customer's expectations by just answering his or her query in friendly and polite manner but Great Customer service is meeting the customer's need beyond expectations.

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