Subject: Re: LSM Joining Case Test - Varun Fotedar
From: Varun Fotedar <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Wed, 1 May 2019 02:28:33 -0400

| | LSM Joining Case Test

Name | Varun Fotedar
E-mail | [email-masked]
Phone Number | (+91) 9315444907
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The reason why i have selected "Blurb 4" is because it is a very detailed to the point response by the customer care representatative.
Here as we know that the buyer will be  travelling to the location where the event is happening, accordingly the cusrtomer care representative has mentioned the link where the buyer would be updating the address where he would be staying during the event. Morever the representative has even mentioned that the tickets would be sent at the mentioned address as soon as possible along with that they will also share the tracking details so that the buyer can track the shipment.
The representative has also emphasized that the buyer should not forget to assign a person who will be available during the time of the delivery.

As the event is staking place in a weeks time the representative should have mentioned the max date and time of the delivery of the shipment so that the buyer knows that by this time he/she would receive the tickets and is prepared for the same.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me a good customer service is a very usual kind of a service which is kind of satisfactory but great customer service is something which is far excellent than a good customer service wherein the customer will remember it for a longer period of time and would even recommend it to others and need not to say which results in continuous business.
Morever a great customer service is when as a customer care representative is doing something extra for the customer, it can be in the form of extra information,resolution of query in shortest possible time, providing the customer with best options etc.

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