Subject: 4 star applicant - Naukri.com -Fluent English, Customer Service Associate -international Call Center/bpo -voice- 40K, Senior Customer Care Executive, HCL, 6 years 0 months, Delhi, 2.95
From: Kiran Sharma <[email-masked]>
To: [email-masked]
Date: Tue, 30 Apr 2019 15:17:01 +0530

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Job Title

Customer Service Associate -international Call Center/bpo -voice- 40K

43 Applicants

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Kiran Sharma

(4/5)

6+ years of experience customer service & blended process.Currently working in HCL TECHNOLOGIES LTD. (NOIDA) as a Senior Customer Care Executive(Maruti Suzuki NEXA).Handled customer's escalation calls. knowledge of basic excel like countif, vlookup , pivot, attrition,shrinkage, AHT and SLAs.Performing as a virtual SME (Subject Matter Experts).Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst all the agents and making sure motivation and performance levels are maintained.
Working with HCL for last 3 years.Proven track record of driving extraordinary Customer Service. Excellent coaching skills.Manage a team of 15 Customer Service Representative and ensure that all the key metrics of performance as per client SLA are met and exceeded.Making sure that all tasks given are done on time.Guide/assist the agents to take calls in premium queue and use of customer service tools.

View Attached CV

Key Skills VLOOKUP,Non Voice Process,Senior Customer Care Executive,Blended Process,Email Process,Excel,Pivot Table,Countif,backoffice,Team Handling,Customer Handling,Customer Service

Exp

6 years 0 months

CTC

2.95

Location

Delhi

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Shortlist

Reject

Current
Designation Senior Customer Care Executive

Current
Company HCL

Notice Period 15 Days or less

Previous
Designation Customer care executive

Contact Details

Mobile: 9818533662

Landline:

91-0-9818533662

Prefers
Greater Noida, Noida

Education

Post Graduation Institute Not Mentioned

B.A

Dyal Singh College (Evening), Delhi

Candidate's Answers to Questionnaire

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1.

Can you draft emails in English without any grammar mistakes?

YES

2.

Are you a fluent speaker of English language?

YES

Do you find this applicant relevant ?

YES

NO

You can call us at 1800 102 5558 and mail us at  [email-masked]

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