Subject: Re: LSM Joining Case Test - ABHISHEK NEOGY
From: ABHISHEK NEOGY <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 05:14:27 -0400

| | LSM Joining Case Test

Name | ABHISHEK NEOGY
E-mail | [email-masked]
Phone Number | (91) 8887583260
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Sir be assured that the tickets will reach you on time at your hotel we are monitoring your order continuously with the seller to make sure the show tickets reach your address on time.
As soon as we get some update from seller we will update you with delivery details.

"Because if feel this answer will help in insuring that no wrong has been done and the things are on track and customer will receive tickets before the show"

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Patient and good listening skills while customer is speaking is great while trying ask question in between or explaining in between isn't.

Show empathy towards customer.
Be sure with the date you are providing .
Quoting things which are possible is great while  glittering sentences just to impress the customer is not good.

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