Subject: Re: LSM Joining Case Test - Rahul Kumar Raghav
From: Rahul Kumar Raghav <[email-masked]>
To: [email-masked];[email-masked];[email-masked];[email-masked];[email-masked];[email-masked]
Date: Tue, 30 Apr 2019 04:47:05 -0400

| | LSM Joining Case Test

Name | Rahul Kumar Raghav
E-mail | [email-masked]
Phone Number | (91) 9205904977
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me, Blurb 4 is appropriate. I am not just taking about the good things in the blurp 4, I am also discussing about the points that could make it more impressive. This is very bad and becoming the trend that event organisers only release tickets very near the date or only release a certain amount at a time .First this is very bad that there is no apology in any blurp. But as it is mentioned in the blurb 4 that please provide us with an address in |CountryNameOrCityName|, this could be the hotel you will be staying at, or the address of someone who will be available to sign for the delivery for you. It should be more emphahetic and requesting tone. As we're a ticket marketplace for people to buy and sell tickets, we must be more responsible for the concern of the cusomer. As it is mentioned in the blurp 4, it is giving much more options to the customer that is really deserve gratification from the customer.We’re closely monitoring your order and communicating with your seller to ensure they complete the order in time for delivery to you at the address you provided. Blurp 4 should reconfirm the previous address of the customer that he didn't. Additionally, blurp 4 can exlain about the process to check the status online.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is about that how are you enjoying it. Answer the question is just the good customer service but how effectively and smoothly are you giving the answer that is the great customer service. Great customer service deserves the customer gratifiction and customer satisfaction score. Great customer service is like an growing curve to the organisation or the company. It is also linked to the long term goal of the organisation.

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